A 99.9% Server Uptime
Our shared web hosting system is based on a steady, enterprise–class hardware configuration and a heavily customized Linux distro. Thus, regardless of what your website is, or how many web site visitors you’ve got, or even if there is a distributed denial–of–service assault, our hosting servers will stay up and your sites will stay accessible online.
All shared web hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is very important to also build your own network architecture. That’s why we set up a custom–configured internal network in each one of our datacenter facilities. Based on enterprise–level Juniper routers and switches, our internal network allows for superluminal data transfer speeds and is also completely redundant.
Hence, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, irrespective of which web hosting solution you’ve picked.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to minimize all possible risks with our cloud hosting plans and even though our company offers excellent technical support, there are times when the customer is simply not happy with what we have to offer. Or he has to migrate to a more robust hosting service, like a VPS server or even a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely pleased, you will receive a refund.
24/7 Technical Support
When you own a web hosting company, your customer service technicians are extremely important. This is why we have mindfully picked a very experienced group of customer service technicians, each with several years of training behind his back. With their help, we offer 24x7 support with all our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All help requests are responded to in less than sixty minutes and our average support ticket response time is below 20 minutes!