Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a one–hour response guarantee for each support ticket or e–mail that you send to the customer support team. We’ll quickly reply to all the typical inquiries and forward the issue to our system administrators if additional assistance is required. If you take advantage of our Managed Services package, we will complete any of the included server management services at a time that has been agreed upon upfront.
A Premium Customer Service
Should you need help while working with the Control Panel or with any of the apps that we’ve pre–installed on the server on your behalf, you can get in touch with our technical support team anytime via the ticketing system. Additionally, in case you need help administering your dedicated web hosting server, you can order the Managed Services package, that includes Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, data backup hard disk storage space, etcetera.
A User–Friendly Help Section
We have provided the Control Panel with an elaborate knowledgebase, which includes elaborate explanations of its features and functions. Plus, we have prepared in–depth video tutorials that will further show you how to carry out a certain action or troubleshoot a frequently encountered issue. All the instructional articles and the video tutorials are readily accessible from every section of the Control Panel through the Videos and Help buttons in the upper right corner.