Integrated Ticketing System in Shared Web Hosting
Our shared web hosting feature an integrated ticketing system, which is included in our in-house built Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the same location – payments, web files, emails, support tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with several clicks without the need to log out of your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of articles, which will supply you with more info and which may help you fix any specific issue before you actually post a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a legal holiday.