There are several ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a trouble ticket system. This is the easiest means of correspondence for different reasons. If no client support team member is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will invariably hit home. In addition, you can copy/paste extensive pieces of info without worrying about printing errors, and if a particular issue requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same location, so each party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which suggests that if you have to provide information or to adhere to instructions, you’ll have to use at least 2 different admin interfaces and this number might rise in case you wish to manage a number of domains. Furthermore, lots of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting feature an integrated ticketing system, which is included in our in-house built Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the same location – payments, web files, emails, support tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with several clicks without the need to log out of your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of articles, which will supply you with more info and which may help you fix any specific issue before you actually post a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a legal holiday.