A live chat is a real-time method of communication between a hosting company's support crew and its customers. It's an efficient way to get some information about the hosting services or get some problem resolved because you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the low chance of mistakes at the time you exchange info like usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative examines the issue involved. What's more, you're able to become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone rates that you'll need to pay if you're calling to another country.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that numerous troubles are often resolved if you speak to a live person, we supply a live chat service for all of our potential and existing customers. The chat is available every single day and our customer care representatives will assist you with a variety of questions and issues. If you are not our customer yet, you'll be able to learn more about our shared web hosting packages and the hosting platform in general so that you can make sure that your websites will work effectively on our servers. If you already have an account and you have some questions or you encounter any troubles with some of our solutions, you can get in touch with us through the live chat and we can supply you with the required information or help you troubleshoot the problem. You will have to open a trouble ticket for specific problems that require more time or the expertise of a system administrator, but for numerous common problems you'll get help on the spot.