Should you ever face a problem with your site and be unable to resolve it, ask the hosting company’s technical support team to assist you to bring the site back online. A quick solution would be the best scenario, but many hosting companies answer within twenty four hours and even more, particularly if you are working with a hosting reseller. Even if your problem can be resolved without much effort, your website may not work satisfactorily or it may not be accessible whatsoever for an extended time period, so you may lose prospective customers because it is quite unlikely that anybody will be inclined to revisit an out-of-order website. This is why, you need to make certain not only that you can touch base with your hosting provider, but also that they can answer and help you in a timely fashion. If a script update doesn’t proceed smoothly or you erase something unintentionally, for instance, the site should be fixed promptly so as to avoid elongated downtime.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to get a reply to an email or a trouble ticket. Regardless of when you contact us, we’ll get back to you within 1 hour max with any technical and sales questions you may have. In fact, our real reply time almost never exceeds twenty-thirty minutes. As we are available to you 24 hours a day, you’ll always get assistance in a well-timed manner and we realize how crucial that is in the Internet age. As soon as you contact us, we’ll answer your enquiries. If you encounter any technical problem, we will cope with it for you, or we’ll give you all the necessary information if there’s something that you need to do yourself.