You can find plenty of shared web hosting companies available, however most of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have via this particular method of communication will vary depending on the service provider - several of them provide expert telephone support, various others offer basic and customer support only since some matters are more time-consuming and it's quicker to be resolved via a trouble ticket, especially when the situation needs to be escalated. However, it's good to know that you can get in touch with your web hosting provider since there are countless small matters which can be managed efficiently and timely with a call, not mentioning that you can get more details about the services before you become a client.

Phone Support in Shared Web Hosting

We believe that having the option to speak with a live consultant is rather important, that's why we have three support lines globally (Australia, USA and UK) and you have the option to contact us on the phone for fourteen hours every day. If you consider purchasing one of our shared web hosting, for instance, you are able to phone us and find out more about our solutions before placing your order so as to make sure that we do cover all the system requirements for your sites. Following the order, you will be able to call us about any kind of sales and billing problems you may have, or receive any kind of general or basic tech information that you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of an issue.