Phone Support in Shared Web Hosting
We believe that having the option to speak with a live consultant is rather important, that's why we have three support lines globally (Australia, USA and UK) and you have the option to contact us on the phone for fourteen hours every day. If you consider purchasing one of our shared web hosting, for instance, you are able to phone us and find out more about our solutions before placing your order so as to make sure that we do cover all the system requirements for your sites. Following the order, you will be able to call us about any kind of sales and billing problems you may have, or receive any kind of general or basic tech information that you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of an issue.